The answer: You may be looking in the wrong place in the Exchange Admin Center(EAC). In older versions of Exchange using the Exchange Management Console (EMC) or the Exchange Control Panel (ECP), you were able to find mailboxes when searching by just entering the name or part of the name and you would get results. Using the Exchange Admin Center (EAC) which is the new web based management console in Exchange 2013, is bit different and I will go through the options to help you get what you want when searching for a mailbox. Please note that with each of the options outlined in this post you need to wait for the data to finish loading before you start searching using the search box.
If you are searching for a User Mailbox be sure you have the mailboxes option selected.
If you are searching for a distribution group you have to have the groups option selected.
If you are searching for a resource mailbox you need to have the resources option selected
If you are searching for a shared mailbox you need to have Shared option selected
I hope this post has helped and made it easier for you when searching for a mailbox using the Exchange Admin Center in Exchange 2013. Please share your comments and feedback on this post.
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